Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. We would like to show you a description here but the site won’t allow us. For full instructions on how to return any of our kit, please see here and all instructions should be available there. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. I have not received the return kit I was promised in order to return VM equipment. Please, expect a private message from me here shortly, so I can have a further look and help out. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. Account - Cable. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. When you’re booking your move, let us know if you want to choose a new package for your new home. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Select the correct HDMI input for your box. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Returning Virgin Media equipment. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. I. I have not received the return kit I was promised in order to return VM equipment. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can find loads of helpful information on the Virgin Media support site. They were not required to return it but were asked to recycle it correctly. Account - Mobile. Changes to Virgin Media prices 2023. After that it is up to VM and its contractors to ensure the kit is returned. They told me I needed to return the equipment or I would have to pay a fine. isn't big enough to take th. |. returns. Chatter and. Your experience matters. We have also have a virgin media broadband and tv package and we have a hub 3. Hello, I have booked an appointment tomorrow with the collection team for the kit after my service disconnection,but unfortunately I have gone out of the town on emergency family situation,so I'm struggling to reschedule the appointment,so please anyone suggest me the proper way reschedule the appointment for the broadband kit. agreement. Hi As22 👋 thank you for joining the thread. An Ethernet cable – The. Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. Options. Hi Kath, Thank you for your reply. Working hard to help connect the nation, shop our offers and order online. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. Only kit that supports HDCP 2. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. We would like to show you a description here but the site won’t allow us. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Go to solution. Posted in Managing Your Account - Cable. Returning a V6 box. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Step 4. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. . My VM account ended on 31st March. They said it should be 30 days to return so basically I hav. FAQs about return kits. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. If you want a hand understanding our services, or how to do certain tasks, you’ve come. I had previously informed a virgin staff member about this via webchat but I still keep. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. Then enter your email address, and click on email me my new label and follow the instructions. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. My sister left Virgin Media in January 2023. They will be charged for not returning any rented equipment that VM want back. 3. Hi, Just recently upgraded from Tivo 500GB box to TV360. Virgin Fibre Areas only. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. Virgin Media Price Guides. Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Alternatively, visit virg. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 34 and that this would be taken by direct debit. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. 5. . Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. Control your services . Or stream, control and manage. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. so trying to explain anything to a human is. I trust the bill will be cancelled when the kit. In. The webpage usually list which items need returning, however it doesn't at present. on 07-12-2022 16:39. Browse Virgin Media Virgin Media Community. . QuickStart, set up and connections. Virgin Media;. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. Reply. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. We would like to show you a description here but the site won’t allow us. jpeg1. Stream from Virgin Media. We would like to show you a description here but the site won’t allow us. . Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. And now I'm getting chased up. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. The new fibre phone line is designed to work with the same phones as the old copper line. richardsch. We would like to return it but we didn't a return box and now we are unsure what to do with it. . Browse Virgin Media Virgin Media Community. 3 weeks ago. Choose your package. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Returning a Stream Box. We would like to show you a description here but the site won’t allow us. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. c. That would be. Manage Your Account. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. You’ll then be able to use your same old phone to make. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Virgin Media Quickstart set up. on 05-03-2022 19:10. on 01-03-2023 08:38. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. Existing Virgin Media customers will have to pay a fee in order. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. We would like to show you a description here but the site won’t allow us. Virgin Media Forums Agent Carley 0 Kudos Reply. 0 or iOS 12 or later mobile or tablet. The clerk will print the return label and process your return. For my surprise, in the package of the hub 5, was another package to return the hub 4. You need to post the equipment back to Virgin Media. away the old kit when they come round to do the upgrade. So you won’t need to hop around. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. The kit was collected and I received email confirmation of the collection. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. I am going to send you a private message. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. At least 30Mbps download speeds in every room or £100 one-off credit. Y’all are right to be suspicious though!Scroll down and click on create new label. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. Upgrading V6 boxes to 360. Step by step guide to installing your Virgin Media broadband and Hub 3. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. but the box the tv360 and hub4 came in, you use to return the old kit. I guess the first lady I talked to misinterpreted it. we never really used the tv box and I throw it away many months ago. Tip Set up all of your kit within 12. totally mixed up text, email and the human operators - don't understand the English language. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. . The service start date was 28 January 2023. Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Virgin Media want their box back - i dont have it. At least 30Mbps download speeds in every room or £100 one-off credit. Visit Virgin Media to find out more. 0 Kudos Reply. 2% on a yearly basis, driven by fixed and mobile service price rises. how to return your old kit. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. hello007007 Posts: 149 Forumite. 0 Kudos Reply. they can only follow a scripts. Now, the kit arrived but I have no subscription. Once we cancel we got a letter asking us to. QuickStart, set up and connections. However, despite my attempt to request for the return kit to be deli. we cancel our virgin media account after 18 months as we did not have good broadband speeds. walthamyank. I left Virgin months ago and have arranged for my equipment to be collected. on 23-12-2021 17:18 sorry if in wrong place. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. Also you might struggle TV wise. It's at least 7 years old! We would love. When can I - 5311065. on 31-01-2023 16:46. Returning Kit. . How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. Could you give le and orientation?. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. John-----I do not work for VM. When referring to “agreement” we mean all of these things. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. Please follow this link to create a new pre-paid label to return it to us. The impossible task of fitting Virgin Media kit in the returns box . Networking and WiFi. None of the links (book a date, contact us) work in the email. So thats what i did. co. Forum; Apps. . Giving me a replacement hub and box, after being hounded for return of kit I don’t have and explai. Sign in . There was no label in the box but searches revealed that I could recycle via. Thank you in. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. ’. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. in the box it gives you a returns label to post the old kit back. QuickStart, set up and connections. If you cancel your service, you will need to return your kit to Virgin Media. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. . If you don’t have a Collect+ letter we don’t need this kit back so please recycle. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. Manage Your Account. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. It’s easy to Click & Collect your Virgin Media order with Yodel. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. QuickStart, set up and connections. we cancel our virgin media account after 18 months as we did not have good broadband speeds. The advantage of this would be less disruption to the property. Account - Cable. My Virgin Media. 0 once you have your Quickstart box. Virgin Media;. They have emailed to see someone is in the area and to book a collection date. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting If we don't get the requested kit back, then we may charge to replace it. We would like to show you a description here but the site won’t allow us. It’s because the reconnection team says the request cannot be processe. Returning hub 4. My Virgin Media. We would like to show you a description here but the site won’t allow us. Then, drop it off at a Yodel store. QuickStart, set up and connections. My Virgin Media App. I'm a moderator/staff could pick this up and follow up, that would be great. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. What happens with this please? I'm intending to. We would like to show you a description here but the site won’t allow us. Quickstart is the quickest and easiest way to setup our services. @Hannahman wrote:. 554bn, inching up 0. SpeedWe would like to show you a description here but the site won’t allow us. Phone. Your experience matters. Home Phone. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. Browse Virgin Media Virgin Media Community. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. Mobile. i. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. 7K subscribers in the VirginMedia community. A power adaptor to plug into the Stream box and a power socket at the wall. is legally binding, which means that we are making promises to each other about the . Help with a refund for a bereaved account. I have left virgin and been contacted to return my kit. Virgin Media Kit Collection. couldn't see where best to post this. Excludes broadband faults and broadband network outages. QuickStart, set up and connections. . . Pack our kit. I have had some months ago left VM and asked for the kit to return my broadband equipment. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. The Stream remote. Stay safe online. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. hello007007 Posts: 149 Forumite. Tip Set up all of your kit within 12. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. My Virgin Media app: Requires compatible Android 7. I gave the guy everything including leads and he said he only needs the box and the remote. Given all the UK calls are recorded it will be verified that she told me to Bin it. Please could this be escalated to Virgin Media. Networking and WiFi. In addition i also emailed EquipmentReturns@virginmedia. Further exclusions & legal stuff apply. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Manage Your Account. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. If you don't pay that bill then it's just like any other bill from any other company. Please DM me and deal with this properly. Tuning in. Manage Your. Returning kit. 2. Virgin Media Staff Options. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. Have been told that some customers have been charged when not returning equipment, however. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. . Joining in. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. . That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. In your Stream kit you’ll find everything you need to get the Stream box up and running. Virgin Media Verified account. Although this question has appeared before the answers vary and I need definitive advice. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. Entertain me;. This promotion means you won’t pay the usual setup fee of £35. uk with required details but have. H. . I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. Account - Cable. Joining in. Return Old Kit - Virgin Media Community - 5285247. 1. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Manage Your Account. Currently equipment returns have been paused due to lockdown. Keep getting emails from virgin asking me to return old kit. 2. These include: Super Hub 2ACI have a very old TV box. I am now. however, I have a splitter with 4 connection. 5 months ago I was upgraded from Hub 3 to 5. services. So I can help, I will send you an invite into a private,. Virgin Mobile. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visitingReturn kit packaging not sent. 0 Kudos. On our wavelength In. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Home Phone. I second this . We would like to show you a description here but the site won’t allow us. My Virgin Media App. Stay safe online. No, you can keep using the same phone you’ve always used. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. Add Sky Cinema. Today I have received an email and a text message regarding the return of my equipment and that. We would like to show you a description here but the site won’t allow us. 2. Security matters. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. . Frazerdog123. . The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. we provide and how you are permitted to use those . Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. We would like to show you a description here but the site won’t allow us. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. You can order a pre-paid equipment returns packaging through our Return Kit page . virgin media equipment return anything extra to receive one. Virgin has published guidance here . . You have arranged to pick up your equipment on three occasions. The fee is dependent on the equipment that needs to be returned and can range from £50–£250.